What is NHIF?

NHIF is a social health insurance that covers Kenyans who have attained the age of 18 years and above and their dependants.

Its mandate is to provide medical insurance to its members and their declared beneficiaries.

When was NHIF introduced in Kenya?

NHIF was established in 1966 under the ministry of health and later upgraded to a state parastatal in 1998 under the NHIF act no 9 to ensure Kenyans get affordable, accessible, sustainable and quality health insurance.

NHIF Vision

To be the trusted and valued partner in securing the health of our community.

NHIF Mission

To enhance equitable and sustainable health and wellbeing of our community, cushioning them from financial hardship.

How NHIF works in Kenya

NHIF works by pooling resources from its membership to pay for treatment for those who fall sick.

NHIF generates its revenue from membership. A self-employed person makes a monthly payment of Ksh 500 while those in formal employment are deducted from their gross salary a statutory amount that ranges between Ksh 150 to Ksh 1700 which is remitted to NHIF by their employer.

If an individual or an employer fails to remit the monthly contribution on time, he or she is charged a penalty.

The penalty for a voluntary member is KSh 250 for every month defaulted or paid late, while for an employer is twice the total amount of employee contribution.

The card becomes active after 60 days for a self employed person while for those in formal employment, the card becomes active after 30 days.

Once the account becomes active, a member is free to choose a hospital that he will be treated in the event he falls sick.

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Where is NHIF head office located?

It is headquartered at the NHIF building in the Nairobi Upper hill Community area along Ragati Road.

To visit the main office, board a Citi hoppa or KBS buses that ply route 7c at Kencom House stage opposite Hilton Hotel and alight at the stage opposite National Library Kenya.

NHIF working days and hours

Just like all government offices in Kenya, NHIF is open from Monday to Friday from 8.00 am to 5.00 pm.

NHIF customer care contacts

  • NHIF toll free number– 0800 720 601
  • NHIF email address– customercare@nhif.or.ke
  • NHIF Postal address– P.O BOX: 30443 – 00100, Nairobi, Kenya

How many NHIF branches are there in Kenya?

NHIF has 95 branches and satellites office spread across the country and also has a presence in all the 47 huduma centers nationwide.

Below are the different branches, their location and respective contacts.

Nairobi Region NHIF branches

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