How to get mpesa statement via email


Safaricom has made it possible for one to get mpesa statement via email address. You do not have to visit a Safaricom shop to get your statement as you can get it from the comfort of your home through your mobile phone.

This is a free service offered to both prepaid and postpaid customers and you have the option of receiving your monthly, quarterly, half-yearly or yearly statement on demand.

It is sent in PDF format therefore ensure you have a PDF reader on your phone or computer to be able to open it.

There are 2 ways you can register to get your mpesa statement through your email address;

  • Through the Safaricom App
  • Via *334# USSD option

How to register for mpesa statement via Safaricom app

  1. Go to Google play store or app store.
  2. Download and install  MySafaricom app.
  3. Enter your mobile number and your email address.
  4. Click Generate Pin. A one time password will be sent to you via text.
  5. Agree to the terms and conditions.
  6. At the bottom of the app homepage, click on mpesa statement.
  7. Enter your M-pesa pin.
  8. Click on ‘Get Full statement’. You have the option of accessing a statement on your most recent transactions, money received or money sent out.
  9. On the pop up menu, click on subscribe to register.
  10. Enter your email address and your National ID then click on register.

How to register for mpesa statement via phone

  1. Dial *334#
  2. Select My Account
  3. Select M-PESA Statement
  4. Select ‘Register for Email Statement’
  5. Accept Terms and Conditions
  6. Enter your email address
  7. Enter your mpesa pin
  8. A one time password will be sent to you via email. Use this OTP to verify your email in your phone.
  9. Once you finish the above process, you will recieve a notification informing that you have successfully registered your email address and now can recieve your statements.
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How to get mpesa statement via email

  1. Dial *334#
  2. Select My Account
  3. Select M-pesa statements
  4. Select ‘request statement’
  5. Select either full or mini statement
  6. Select the period i.e.this month,1 month, 3 months, 6 months or 12 months
  7. Enter and confirm your email address.
  8. Confirm your details and press OK
  9. The requested statement will be sent to your email address. It usually comes stamped and verified as a genuine one.

How to verify mpesa statement

  1. Dial *234#
  2. Select M-pesa information.
  3. Select M-pesa statements.
  4. Select verify
  5. Enter ID number of owner of statement
  6. Enter code at the bottom of the statement page e.g QGRTHXXX
  7. You will get an sms stating whether a statement is genuine or not

How to change your M-pesa email address

If you would like to receive your statement in a different email address than the one registered with;

  1. Dial *100#
  2. Select mpesa option
  3. Select statement
  4. Select change email address.
  5. Enter and confirm your new email address.
  6. Enter your National ID
  7. Press OK to confirm your details.
  8. You will receive a text from Safaricom stating that your email address has been changed to the new one.

How to get an M-pesa statement for another number

It is possible to get the M-pesa statement for a loved one who has recently passed on with the aim of accessing the funds.

Just visit your nearest Safaricom shop with the following documents;

  • Your National ID card.
  • A copy of the deceased death certificate.
  • An affidavit outlining your relationship with the deceased. You can get this from a lawyer or magistrate.
  • A letter from the chief where the deceased used to live.
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