NHIF hospital selection

how to choose NHIF hospital online

NHIF has made it convenient for one to choose an outpatient hospital for themselves and their dependants. Previously you would have to visit an NHIF branch or Huduma Centre to have this done for you.

For you to choose a hospital, your account must be active and you must have registered your phone number with the insuarance or else you will get an error.

It is good practice to check the status of your account often so as not to be caught off-guard when you need to seek treatment at an NHIF hospital.

There are three ways you can select NHIF hospital online

  • Dial *155# on your phone
  • Login to Self-care online portal
  • Download My NHIF app

How to select NHIF outpatient hospital using phone

  1. Dial *155#
  2. Enter your preferred language i.e English or Kiswahili
  3. Select National Health Scheme
  4. Enter your ID number
  5. A one-time password (OTP) will be sent to you in your registered phone number
  6. Select verify OTP
  7. Enter the OTP password
  8. Click on choose hospital if you are selecting for the first time
  9. Select the person you want to choose a hospital for
  10. Select search county or browse county
  11. Type the county the hospital is located in
  12. Select the county
  13. Type the name of the hospital
  14. Then confirm the hospital
  15. Repeat the above process for each and every dependant

NHIF hospital selection online

  1. Go the NHIF self service Portal
  2. Enter your ID Number
  3. A One Time Password (OTP)will be sent to the phone number registered in NHIF system
  4. Enter the OTP
  5. Click verify 
  6. Click on the facilities menu in the homepage
  7. Select the county the facility is located in
  8. Select the hospital you prefer
  9. Repeat the process for each and every dependant
See also  NHIF penalties

How to select NHIF hospital through app

select NHIF hospital online

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