How to change NHIF hospital online

There are three ways you can change an NHIF hospital online

  • Dial *155# on your phone
  • Change via the NHIF portal
  • Download MYNHIF app

How to change NHIF hospital using phone

  1. Dial *155# on your phone
  2. Select your preferred language i.e English or Kiswahili
  3. Select National Health Scheme
  4. Enter your ID number
  5. A one-time password (OTP) will be sent to your phone.Your phone number has to be registered in the NHIF system.
  6. Verify OTP and then enter the one time password
  7. Select change hospital
  8. Select the beneficiary you want to change the hospital for
  9. Browse county
  10. Enter the county the hospital is located in
  11. Type the hospital name
  12. Confirm then submit your details
  13. Repeat the above process for all your beneficiaries

How to change NHIF hospital via the selfcare portal

  1. Visit the NHIF selfcare Portal
  2. Enter your ID Number
  3. A One Time Password (OTP)will be sent to the mobile number registered with NHIF
  4. Enter the OTP to verify your number 
  5. Click on the facilities tab
  6. Select the county the NHIF facility is located in
  7. Select ‘change hospital‘ to the one you prefer
  8. Repeat the above process for all your beneficiaries

How to change NHIF hospital through MyNHIF app

  1. Go the Google playstore and download MyNHIF app
  2. Select ‘Other Services‘ menu
  3. Enter your ID number
  4. Click on request OTP and enter the code sent for verification.
  5. Login to the MyNHIF app
  6. Click on change outpatient facility
  7. Repeat the above process for all your beneficiaries.

The process for choosing a NHIF hospital for the first time is the same as the process above.

READ  NHIF comprehensive cover

Reasons for change of NHIF hospital

You are allowed to change NHIF hospital in the beginning of every quarter i.e. January, April, July, October.

Some of the reasons you can do a NHIF change of facility are if the;

  • Quality of hospital services is below par
  • Hospital does not have specialised services such as xray or ultrasound
  • Hospital pharmacy constantly does not have drugs thus being forced to purchase in other chemists.
  • Hospital co-charges i.e you are asked to top up some money yet NHIF supa cover package is built on the model walk in walk out without paying a single coin

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