How much is StarTimes packages?-updated

The StarTimes TV subscription has great entertainment. In comparison to  GOtv and DSTV services, StarTimes is an ideal option if you are on a budget.

StarTimes Bouquets Prices

StarTimes  PackageDecoder TypeStarTimes  Package Prices (monthly)
ClassicAntennaKsh 299.00
ClassicAntennaKsh 599.00
ClassicAntennaKsh 899.00
NovaDishKsh 499.00
SmartDishKSh 999.00
SuperDishKSh 1499.00
ChineseDishKSh 1999.00

How to pay for StarTimes via M-pesa

You can pay your monthly subscription  via M-pesa, from the comfort of your home.

  1. Select M-PESA on your mobile phone
  2. Select Lipa na Mpesa Paybill Option.
  3. Enter the StarTimes business number;585858
  4. Enter the first eleven digits of your SmartCard Number as your Account Number.The smartCard number is the twelve digit number in the white box on the smartcard just under the barcode.
  5. Enter your subscription amount.
  6. Confirm details are correct, then press Send.
  7. An Sms from Safaricom will be sent to you to confirm the transaction. Your subscription will be renewed automatically.

How to solve StarTimes common errors

Envelope on your screen

An envelope on your screen means that you have a received a message from StarTimes .To read the message,

  1. Click on the MENU button on your remote.
  2. Scroll until you see CA SYSTEM MENU  and press OK.
  3. Press the red button on your remote to read the message.

No access

Your subscription has expired. To solve this error renew your subscription.

No signal on my decoder

  1. Adjust your antenna till you get a signal strength of above 40 , a signal quality of above 60 and a BER of above -7,-8,-9.
  2. After  adjusting the antenna, verify  the signal status by;
  3. Pressing MENU on your remote.
  5. Select SIGNAL STATUS.
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Decoder has no power

  1. Check if the socket to which the decoder is attached to, is working and has power.
  2. Check if the decoder power cable is tightly plugged in.
  3. Check if the decoder’s power light is on.

No service message

  1. Ensure your decoder has a signal by adjusting  your antenna.
  2. Then press MENU on the remote control.
  3. Select SYSTEM SETTINGS and press OK.
  4. Scroll to select AUTOMATIC SEARCH.
  5. Scroll to the right, select YES and press OK.
  6. The decoder will start searching for the available channels.

No sound present in all channels

If there is no sound in all channels, check if the AV cable is correctly connected.  AV cable jacks colors are color coded ensure they are inserted into their respective colors.

No sound in one channel

If there is no sound in one channel,

  1. Press the TRACK button on the remote.
  2. Select either STEREO,LEFT or RIGHT to check for sound.

Decoder does not show channels on TV

  1. Check if the cables are well connected.
  2. Check if your TV is on AV/Video mode.

Smartcard error

When this error appears, it means the smartcard has been inserted incorrectly. Ensure your smartcard is facing down while inserting it.

The remote is not working

  1. Ensure the decoder is not on top of another electronic device.
  2. Try changing the remote batteries.

The decoder shows 2 red lights or shows the error 88888

This indicates that the decoder has a hardware problem. Take it to your nearest StarTimes customer care to have it repaired.

If you are not able to solve any error that you encounter with the decoder, you can contact their customer care.Below are their contacts.

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StarTimes customer care

If you have any inquiries, you can contact StarTimes  customer care on 0719077077or email them on

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